RETURNS AND REFUNDS
TERMS & CONDITIONS
- To begin initiating a return, within 14 calendar days of delivery, please return your item to our address above and reach out to our customer support team at [email protected] to confirm the return.
- We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
- We do not provide a return label or pay for returns shipping.
- Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
- The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.
- If you have any questions at all regarding our Returns Policy please reach out directly to us at [email protected] and one of our customer support specialists will help within 1 business day.
*Please also include your invoice number/order number for us to match up your order in the system
** Please enclose in the return package, your order info, and state clearly if you would like a replacement or refund.
The following information is needed as evidence for us to process your request. If this information is not provided without a prior agreement, the return will not be processed:
1) Order number
2) The email address you used to order
3) Return shipment tracking number
4) Reasons for return
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.
By placing an order on WinPosture , you are responsible for the cost of return shipping back to WinPosture.
We do not provide return labels or pay for return shipping. Return shipping costs are paid by the buyer.
TIME TO RECEIVE A REFUND
We will complete your refund within 1-3 business days of receiving the return.
WinPosture is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected].
If you have any questions, please contact our customer service manager:
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