Transportation policy

When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 6 to 15 business days. Please consider any holidays that might impact delivery times.

Will my parcel be delivered to my address?

Yes of course, your parcel will be delivered to the address provided at the time of purchase. If you’re not home at the time of delivery, your parcel will be redirected to your local post office for counter collection.

What happens if I entered the wrong address?

Please contact [email protected] as soon as possible. In some cases, we may be able to change the address for you if your order hasn’t already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.

How do I track my order?

You have 2 options to track your parcel:

Got a WinPosture account?
Log in to your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don’t have a WinPosture account yet
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.

*Please note, tracking can take around 24 hours to update after dispatch.

Where do you ship to?

WinPosture currently ships to Australia, New Zealand, United States, Canada, the UK, Europe, as well as many other countries. You can check out our shipping page to see if we deliver to you.

We are constantly working to make WinPosture  available around the world.